What is the return/exchange policy for a Certified Pre-Owned device?

CPO devices can be returned or exchanged 15 days from the date of purchase at the customers expense. All phones must be shipped back in it’s original package, completely wiped of all information and factory reset.

What is included with my purchase of Certified Pre-Owned ?

All CPO devices come in a white box with the AAA quality cable and wall charger.

What steps are taken to make these devices Certified Pre-Owned?

All our CPO phones undergo thorough inspection and testing in these areas: · Connectivity – Wi-Fi and Bluetooth are checked; Test calls are placed to ensure connections are seamless. · Audio – Microphone, earpiece, and loudspeaker are checked to ensure proper talking and listening volumes. · Camera – Flash, video, lenses, and front and rear cameras are tested to ensure they’re all functioning well. · Display – Display screen and touchscreen are tested to ensure there are no dead pixels and that all gestures are properly detected. · Sensors – All included sensors are checked (i.e., light, gyroscope and accelerometer) to ensure optimal performance. · Buttons & Menu Keys – These are all individually inspected to ensure they are functioning properly.

Do Certified Pre-Owned Devises come with a warranty?

The warranty is 3 months when you purchase a CPO.  If your device was sent as a warranty replacement, your warranty is 90 days from the date of replacement. Or Please contact us for more details.

What is Certified Pre-Owned (CPO)device?

It’s a device that’s as good as new, fully functional, and 100% awesome. Completely restored, CPO are minimally used devices which have been completely restored. So they look like new overall, but they might have minor marks or scuffs visible upon close inspection only. They are thoroughly tested. These devices are data wiped, then thoroughly tested by qualified technicians. We sanitize, fully wipe, factory reset and professionally test each of these devices. They are fully functional, unlocked, safe and ready to use.

What should I do before sending my device?

You are responsible for removing any data from your device. Mint is not responsible for any loss of any data or media from products delivered to us for trade-in. If you fail to remove any passwords and email accounts, we reserve the right to refuse your device and it will be returned to sender.

What do I need to include with the phone I send you?

We only need the device and battery. If you have the charger or other optional accessories, you are most welcome to include them in the package.

What if you don’t agree with the condition I listed?

If we think your phone is in better shape than you listed, we will raise its value. If your phone is in worse shape than listed, we will contact you with a revised offer which you can accept or decline. If you decline, we will send your phone back to you at no cost*.

*If the device is blacklisted (reported as lost or stolen), or is ID locked (Find my iPhone On or Google locked), the customer would have to pay for the return shipping should they wish to receive it back.

How long does it take for me to get paid once you’ve received my device?

Once your device arrives at our warehouse, it typically takes about 1 to 2 business days for the payment to be issued. You will be paid by PayPal.

How do I send you my device?

It’s simple! Once you have accepted a quote, we will email you a free pre-paid Purolator shipping label, so that you can pack and send us your phone. Once you have received it, simply pack your device in a secure, well packaged envelope and make an arrangement for pick-up by Purolator. You will receive a confirmation as soon as we have received and inspected it.