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What if you don’t agree with the condition I listed?

If we think your phone is in better shape than you listed, we will raise its value. If your phone is in worse shape than listed, we will contact you with a revised offer which you can accept or decline. If you decline, we will send your phone back to you at no cost*.

*If the device is blacklisted (reported as lost or stolen), or is ID locked (Find my iPhone On or Google locked), the customer would have to pay for the return shipping should they wish to receive it back.