Buying a Certified Device

What does Mint Certified mean?

Every Mint device is inspected and tested by our technicians across connectivity, audio, camera, display, sensors, and buttons, then sanitized and data wiped before it is graded and listed. Mint Certified means it is fully functional, genuine, and ready to use out of the box.

What is the difference between Premium, Excellent, Good, and Fair?

Every grade is fully functional. The grade refers only to the device's cosmetic condition. These are our four cosmetic grades. Premium is like new with no visible marks. Excellent has only micro-marks invisible past 20 cm. Good has light wear invisible at arm's length. Fair shows visible wear but is fully functional and tested.

Are the devices unlocked?

Yes. Every device is carrier unlocked and works with any provider, unless a listing states otherwise.

Do you sell new devices?

We specialize in certified pre-owned devices, fully tested and warranty-backed, so you get today's technology for hundreds less than new.

Warranty and Returns

What warranty comes with my device?

Every device includes a 1-year warranty. Any replacement device is covered by a 90-day warranty starting from the replacement date.

How do I add MintCare+?

MintCare+ is our extended protection plan, providing coverage for cracked screens and accidental damage. It can be added on the product page or during checkout. Visit the MintCare+ Warranty page for full coverage details.

What is your return policy?

Eligible pre-owned cellphones may be returned within 30 days of purchase. For eligible online returns, Mint provides a prepaid Purolator label. See our Return Policy for the full conditions.

Shipping and Delivery

How long does shipping take?

Orders are processed within 1–2 business days. Delivery estimates vary by province and territory. See our Shipping Policy for current estimates.

Is shipping free?

Free shipping is available on eligible orders. Regional minimums apply. See our Shipping Policy for details.

Do you ship outside Canada?

We currently ship within Canada only.

Can I track my order?

Yes. Once your order ships, you will receive an email with tracking so you can follow it to your door.