Refund policy

WARRANTY, RETURNS & REFUND POLICY

1. PRE-OWNED CELLPHONES

1.1 Manufactured Defects Coverage: All pre-owned cellphones sold by Mint Telecom are evaluated by one of our team members prior to sale and are covered against manufacturing defects identified at the time of purchase.

1.2 30-Day Return Policy: Pre-owned cellphones are eligible for a return within 30 days of the date of purchase, subject to the following conditions:

  • The device must be returned in the same condition as sold, with all original accessories included (charger, cable, box, etc.)
  • The device must be free of any iCloud account, Google account, or PIN/passcode at the time of return. Refunds will not be issued if the device remains locked to any account or security code
  • All devices are re-evaluated by a Mint team member upon return to verify condition before a refund is processed

1.3 Refund Method: Refunds are issued using the same payment method used at the time of purchase. For online purchases, a Purolator return shipping label will be provided to the customer at no charge.

1.4 Network Unlocking All Mint pre-owned phones are sold unlocked. While we make every effort to ensure full network compatibility, please note that certain network providers outside of North America may restrict or block device access on their networks. This is beyond our control and does not constitute a defect. Mint Telecom cannot be held responsible for network incompatibility outside of North America.

2. TEMPERED GLASS — a lifetime manufacturer's guarantee covers Mint tempered glass products against defects in materials and workmanship under normal use. Valid claims will be replaced with the same or equivalent product at no charge. A $9.99 shipping & handling fee applies and is the responsibility of the customer.

3. ACCESSORIES — 1 YEAR LIMITED WARRANTY All Mint accessories are covered by a 1-year limited warranty against manufacturing defects from the date of purchase. Valid claims will be replaced at no charge. A $9.99 shipping & handling fee applies and is the responsibility of the customer.

4. WARRANTY EXCLUSIONS The above warranties do not cover damage resulting from: accident, misuse, unauthorized modification, liquid damage, or normal wear and tear.

5. HOW TO SUBMIT A CLAIM Contact us at sales@mintelmtl.com with:

  • Proof of purchase (receipt or order confirmation)
  • A clear photo or description of the defect or issue

Upon approval, any applicable shipping fees must be paid before a replacement or return is processed.

6. LIMITATION OF LIABILITY To the extent permitted by applicable law, Mint Telecom's liability is limited to the repair or replacement of the defective product. Mint Telecom is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use any product.