Shipping policy
SHIPPING POLICY
1. ORDER PROCESSING All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
2. SHIPPING RATES & DELIVERY Shipping rates depend on your province and are shown at checkout before you pay:
- Quebec, Ontario, New Brunswick, Nova Scotia, Prince Edward Island and Newfoundland and Labrador: $9.99, free on orders of $50 and up
- British Columbia, Alberta, Saskatchewan and Manitoba: $14.99, free on orders of $150 and up
- Yukon and Northwest Territories: $39.99, free on orders of $500 and up
- Nunavut: we do not ship to Nunavut at this time
Some remote postal codes may have a surcharge. If yours does, we will contact you before shipping your order.
3. DELIVERY TIMEFRAMES Estimated delivery times vary by location:
- Quebec, Ontario and Atlantic Provinces: 1–3 business days
- British Columbia, Alberta, Saskatchewan, Manitoba, Yukon and Northwest Territories: 3–7 business days
Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier conditions or circumstances beyond our control.
4. ORDER TRACKING Once your order has shipped, you will receive a confirmation email with your Purolator tracking number so you can monitor your delivery every step of the way.
5. ONLINE RETURNS — RETURN SHIPPING For eligible returns on pre-owned cellphones purchased online, a Purolator return shipping label will be provided at no charge. Please refer to our Warranty, Returns & Refund Policy for full return conditions.
6. INTERNATIONAL SHIPPING At this time, Mint Telecom ships within Canada only.
7. QUESTIONS? For any shipping inquiries, contact us at info@mintcanada.com
